Waste Removal Hackney Privacy Policy

This Privacy Policy explains how Waste Removal Hackney collects, uses, stores and shares personal data when providing waste removal and related services. It applies to all Waste Removal Hackney customers and prospective customers in our service area, including individuals, tenants, landlords, businesses and other organisations that engage with our services or contact us.

We are committed to protecting your privacy and handling your personal data in compliance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to give you clear and transparent information about our processing of personal data and your rights.

Who We Are And How To Contact Us

Waste Removal Hackney is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is used when you interact with us or use our services.

If you have any questions about this Privacy Policy or our data protection practices, or if you wish to exercise any of your rights, you can contact us using the contact details provided on our website or in your service agreement.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The main categories of personal data we collect are:

Identification and contact details such as your name, address, email address, telephone number, and where relevant, business or organisation details and job title.

Service and contract information such as service addresses and locations, details of the type of waste removal or clearance required, service frequency, access instructions, photographs related to waste or property where necessary, and correspondence about quotes, bookings and service delivery.

Billing and payment information such as invoicing details, payment status, transaction records and summary information from payment providers. We do not store full payment card details; these are handled by our payment processors.

Communication records such as emails, messages, telephone call notes, complaints, feedback and any other correspondence between you and Waste Removal Hackney.

Technical and usage data such as the date and time you contact us, pages you view on our website, and information legitimately collected by cookies or similar technologies, where applicable and lawful.

In some cases we may collect information about third parties when you provide it to us, for example contact details of tenants, property managers, or site contacts required to arrange a collection. You must ensure that any such individuals are aware of this Privacy Policy and that you are entitled to share their information with us.

How We Collect Your Data

We collect personal data directly from you when you make an enquiry, request a quote, make a booking, sign a contract, communicate with us by phone, email or online form, or provide details to our staff during service delivery.

We may collect personal data from third parties, such as letting agents, landlords, facilities managers, or other intermediaries who arrange services on your behalf, and from publicly available sources where necessary for our legitimate interests and where it is lawful to do so.

Lawful Bases For Processing

We process your personal data only where we have a lawful basis to do so. Depending on the circumstances, we rely on the following legal bases:

Performance of a contract. We process your personal data when it is necessary to enter into and perform a contract with you, such as arranging collections, providing quotes, managing your account, issuing invoices and delivering agreed services.

Compliance with legal obligations. We process personal data when necessary to comply with our legal obligations, including record keeping, accounting, tax, environmental and waste management regulations, and responding to lawful requests from authorities.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, preventing fraud and misuse, handling queries and complaints, and maintaining business records.

Consent. In limited situations, we may rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage waste removal and related services, including booking collections, planning routes, accessing your site, and carrying out works safely and efficiently.

To prepare quotes, estimates and service proposals and to respond to your enquiries and requests.

To manage our contractual relationship with you, including invoicing, handling payments and resolving issues relating to service performance.

To communicate with you about your bookings, changes to services, safety information, and important updates about our operations.

To manage our business operations, including internal administration, reporting, auditing and quality control.

To comply with regulatory requirements and cooperate with enforcement or regulatory bodies where legally required.

To protect our rights, property and safety, as well as those of our customers, staff and the public, including the prevention, investigation and detection of fraud and other unlawful activities.

Data Sharing And Processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These service providers are only permitted to process your personal data in accordance with our instructions and must implement appropriate technical and organisational measures to protect your data.

Typical categories of data processors include:

IT hosting, support and software providers, who help us operate our systems, website, email and customer records.

Payment service providers, who process payments securely and handle card or bank transaction details.

Professional advisers, such as accountants or legal advisers, where necessary for business management, legal claims or compliance.

Administrative and communication service providers, such as messaging and document management services used for scheduling, reminders and correspondence.

We may also share personal data with other controllers where necessary and lawful, for example with regulators, law enforcement bodies, local authorities, or waste management and recycling partners where required to comply with environmental and waste regulations.

We do not sell your personal data. If we are involved in a business sale, merger or reorganisation, your personal data may be transferred as part of that transaction in accordance with data protection law.

International Transfers

Where any of our processors or service providers transfer personal data outside the United Kingdom or European Economic Area, we take steps to ensure that appropriate safeguards are in place. These may include the use of standard contractual clauses or other approved transfer mechanisms, together with additional security measures where required.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.

In general, we keep customer and service records for as long as you remain a customer and for a reasonable period afterwards to handle queries, disputes or legal claims. Financial and transactional records are normally kept for a minimum period required by tax and accounting laws.

When personal data is no longer needed, we will delete it securely or anonymise it so that it can no longer be associated with an identifiable individual.

Security Of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include access controls, secure storage, staff training and procedures designed to keep your data safe.

While we take all reasonable steps to protect your personal data, no system can be completely secure. You are responsible for keeping any passwords or access details confidential and for notifying us promptly if you suspect any unauthorised use of your information.

Your Rights Under GDPR

As a data subject, you have a number of rights under data protection law. Subject to certain conditions and exemptions, these include:

Right of access. You have the right to request a copy of the personal data we hold about you and to obtain information about how we process it.

Right to rectification. You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing. You may ask us to restrict the processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to our processing.

Right to object. You have the right to object to processing based on our legitimate interests, including profiling, and to object to direct marketing at any time.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format and, where technically feasible, transmit it directly to another controller.

Where our processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the Information Commissioners Office if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can address your concerns.

Policy Scope And Updates

This Privacy Policy applies to all Waste Removal Hackney customers and individuals within our service area who interact with us, whether by using our services, making an enquiry or otherwise providing personal data to us.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. The most recent version will always apply. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.